IT Onsite Enablement Partner (m/f/d)

Let’s build a healthier future, together! By combining our unique strengths, we are redefining healthcare through sustainable action and innovation. For a behind‑the‑scenes look, check out this video to see how we at Roche are making personalized health care a reality. The mySugr GmbH was acquired by Roche in 2017 and our Vienna office is one of Roche's global sites. You will be located here, in the heart of Vienna, no matter if you work on a mySugr®, Accu-Chek®, navify® or any other Roche product or solution. You can read more about the history of mySugr & Roche here.

Here’s what we’re looking for:

English version below

Responsibilities

• Du bist das Gesicht der IT: Du sorgst für ein exzellentes digitales Erlebnis an unseren Standorten.
• Du berätst und begleitest: Du unterstützt unsere Teams bei der Nutzung konzernweiter IT-Lösungen und Prozesse.
• Du förderst Wissen: Durch Schulungen hilfst du dabei, dass alle sicher und gerne mit unserer IT arbeiten.
• Du koordinierst: Ob externe Partner oder interne Remote-Teams – du hältst alle Fäden zusammen und stellst sicher, dass der Service stimmt.
• Du treibst Qualität: Anhand von Daten erkennst du Trends, verbesserst unsere Prozesse und sorgst dafür, dass unsere Ziele (SLAs) erreicht werden.
• Du gestaltest aktiv: Vom IT-Einkauf über das Asset-Management bis hin zur Automatisierung – du packst an, wo Prozesse effizienter werden können.
• Du baust Brücken: Du arbeitest eng mit globalen IT-Teams zusammen, um neue Standards einzuführen und spannende lokale Projekte umzusetzen.
• Du behältst den Überblick: Egal ob Budgetplanung, IT-Audits oder Disaster Recovery – du bist die verlässliche Stütze vor Ort.

Requirements

• Du hast Erfahrung im IT-Service-Management (z. B. ITIL) und kennst dich mit MacOS bestens aus.
• Projekte zu leiten macht dir Spaß, und du gehst Herausforderungen lösungsorientiert an.
• Du hast eine agile, unternehmerische Denkweise und arbeitest gerne über Silos hinweg zusammen.
• Du bist neugierig, handelst integer und brennst für innovative Lösungen.
• Hardware, Software, mobile Geräte – du fühlst dich in gängigen IT-Umgebungen zu Hause.
• Du kannst dich sicher auf Deutsch (B2) und Englisch (C1) verständigen.
• Bonus: Du hast erste Erfahrung mit KI-gestützter Workflow-Automatisierung? Dann bist du bei uns genau richtig!

Benefits

• Apple-Hardware
• Fitness
• Öffi-Ticket
• Verpflegungsangebot
• Sprachkurse
• Budget für professionelle Schulungen
• Weiterentwicklungs-Programme
• Flexibilität: Flexible Arbeitszeiten und Home-Office-Optionen
• Dachterrasse
• voll ausgestattete Küche und Barista-Kaffee
• das vielleicht beste Team der Welt!
• Mehrere, weitere Benefits…

Location & Travel

Within this position you will frequently travel between our 2 sites (1010 and 1210) in Vienna. Rather than traditional user/helpdesk support (as we already have an awesome onsite support team!) this is a strategic enablement role focused on driving digital transformation.

Essential skills for your mission

• Strong IT Service Management capabilities, e.g. ITIL
• Understanding of MacOS technical background support
• Managing delivery projects
• Manage risks progressively and in a way that leads to opportunity
• Lean-Agile & Enterprise mindset that can break down silos
• Focus on delivery through collaboration, and partnering up with global peers for joint success
• Understanding of standard office operating systems, devices and applications
• Experience with ticketing systems and troubleshooting hardware, software and mobile devices
• Working knowledge of the ITIL processes in an IT service delivery organisation.
• Solid written and oral communication skills in German (B2) and English (C1).
• Bonus skills: Workflow automation using AI

What to expect

• Ambitious and passionate people building meaningful products for a global audience
• An innovative agile working environment allowing for collaboration with really smart people and knowledge sharing in cross‑functional teams
• Loads of benefits (Apple hardware, fitness, public transport, lunch benefit, language classes, professional training budget, upskilling programs…)
• Flexible working hours and home office policy, 5 weeks vacation
• An amazing office with a rooftop terrace, fully stocked kitchen and amazing barista coffee machines in the middle of Vienna
• Best team in the world

Company overview

Who we are and what we care about? We are committed to providing a healthy, equal and inclusive working environment for our employees to bring true relief to the patient! We care about family friendly career paths, sustainability, a healthy lifestyle and the flexibility of a modern workplace. We maintain a culture of learning and sharing, as well as open and candid feedback. At every level, there are many opportunities to develop and grow - both professionally and personally. As a healthcare pioneer committed to transforming the lives of billions of people around the globe, we push boundaries to redefine what is possible. We know that early, accurate diagnosis is essential to maintain health, prevent disease and help advance new, targeted treatments and potential cures for the world’s most serious health problems. We have a passion for innovation and a profound commitment to make a lasting impact on society by continuing to improve the standard of care for humankind. Our culture inspires us to create healthcare that is sustainable, efficient and financially viable. Healthcare that is built on people’s needs, strong data and clinical insights. Healthcare that saves lives.

Equal Opportunity

Roche is an Equal Opportunity Employer.

Salary

Hinweis zu deinem Gehalt: In Österreich sind wir verpflichtet, das Mindestgehalt laut Kollektivvertrag anzugeben (brutto 3.843 EUR/Monat). In Austria, mySugr has a legal obligation to disclose the minimum salary according to our collective agreement, which is a gross EUR 3,843 per month for this position.