IoT Support & Integration Engineer (m/w/d)

IoT Support & Integration Engineer (m/w/d)

Location: Vienna, full-time, start immediately

Your Role

You’ll ensure our IoT integrations run reliably from edge devices on machines through to data in the backend. You’ll troubleshoot complex integration issues across hardware, communication layers, and data pipelines, test new IoT devices, and handle escalated IoT support cases. You’ll also support internal teams such as Sales, Customer Success, Product, and Engineering with technical IoT expertise, and own our IoT support documentation by keeping articles accurate, useful, and up to date. This role is for someone who enjoys hands‑on technical problem‑solving, works independently, and can make complex IoT topics clear and actionable.

Key Responsibilities

• Manage and maintain IoT integrations along the full chain: from edge devices on machines to data in the backend.
• Troubleshoot and resolve integration issues across hardware, communication layers, and data pipelines.
• Test new IoT devices.
• Handle escalated IoT support cases beyond first and second line support.
• Provide technical guidance to internal colleagues such as Sales and Customer Success when IoT‑related questions arise.
• Act as owner of the IoT support documentation: continuously maintain existing support articles and create new ones to reflect changes in product, integrations, and known issues.

Qualifications

Core Requirements

• Scripting: Python or Bash; ability to write and read scripts for automation, diagnostics, and data handling.
• Databases: general familiarity with how databases are structured and operated.

Nice‑to‑Have Skills

• Basic electronics knowledge—understanding of hardware components and simple circuits relevant to IoT edge devices.
• SQL & REST APIs—solid basic understanding of querying databases and interacting with REST APIs.
• Telecommunications fundamentals—awareness of communication protocols and network concepts relevant to IoT connectivity (e.g. MQTT, cellular, industrial protocols).

Benefits

• A role with direct impact on the product used daily by hundreds of customers in 30+ countries.
• Close collaboration with Engineering, Design, Customer Success, and Sales.
• A modern, international team with flat hierarchies.
• Competitive salary above the Austrian IT collective agreement (depending on experience).
• Modern office in Vienna near Mariahilferstraße, subsidized lunch, snacks, top coffee, and high-quality equipment.
• Deep onboarding in product, AI, IoT, and FM industry knowledge.
• Regular feedback, professional development, and real ownership.
• The chance to be part of a venture‑backed scale‑up (funded by GRO Capital) on its way to becoming the European market leader.

Equal Opportunity

We care about motivation, energy, and results, not labels. No matter where you come from or how you tick: if you have drive and want a role between tech, product, and customers, you're in the right place.