At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.

The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

"We are Ladies and Gentlemen serving Ladies and Gentlemen"

The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:

Groups & Events Coordinator / Executive

At The Ritz-Carlton, we craft experiences that stay with guests long after they leave. The Groups & Events Coordinator / Executive plays a vital role in bringing those experiences to life - managing group bookings, coordinating event details, and ensuring flawless execution from first contact to final farewell. This position combines exceptional organizational skills with the art of personalized service, embodying the legendary Ritz-Carlton commitment to excellence.

Key Responsibilities:

Group Sales & Coordination

• Handle group inquiries promptly and professionally, ensuring all details are accurately captured and communicated
• Prepare and manage group contracts, proposals, and confirmations in accordance with company standards
• Work closely with the Sales, Reservations, and Revenue teams to optimize group room allocations and maximize revenue potential
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions to enhance guest experiences

Event Planning & Execution

• Coordinate with clients and internal departments (e.g. Culinary, Banquets, Front Office, Housekeeping) to ensure seamless delivery of all event requirements
• Conduct detailed pre-event meetings and provide on-site support throughout the event
• Ensure all event details - from meeting room setup to menu selections - reflect The Ritz-Carlton’s standards of excellence
• Monitor guest satisfaction during and after events, addressing feedback promptly and graciously

Administration & Reporting

• Maintain accurate records in the sales and catering systems (Opera S&C)
• Assist with billing and follow-up correspondence to ensure timely payment and client satisfaction
• Contribute to the preparation of monthly reports, forecasts, and performance analysis

Your Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
• Minimum 1–2 years of experience in events, group sales, or catering within a luxury hotel environment
• Experience with hotel sales and event management systems (Opera) is an advantage
• Exceptional attention to detail and organizational abilities
• Strong interpersonal and communication skills, both written and verbal
• Ability to manage multiple priorities with poise and professionalism
• A natural passion for service and a commitment to exceeding guest expectations
• Fluent in English (additional languages are a plus)

Our Benefits:

• Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals
• Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities
• Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
• Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
• Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success
• Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefits
• Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance

Have we sparked your interest?

Then apply today via email:

bewerbung.vienna@ritzcarlton.com

Please be advised that a valid working permission for Austria is required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.