Mitarbeiter:in in der Abteilung Kundenservice VwGr. IIb

Job Description:

Your tasks:

• You will be responsible for the technical processing of media and the maintenance of holdings, carrying out scanning jobs and organising work in the open access areas of the library.
• You will support students, teachers and researchers as well as the general public in their search for literature and information and provide assistance in the use of online databases, catalogues and other research tools.
• You will answer questions by email, live chat, telephone or in person and ensure that all customers are served in a friendly and efficient manner.
• You will manage the lending and return process of media and help with the use of e-books, e-journals and other digital resources. They provide support in setting up access and offer technical assistance in the operation of reproduction devices.
• They receive complaints and handle them in a professional and solution-oriented manner. You try to resolve conflicts and ensure a positive customer experience. You will refer more complex enquiries to the relevant department. You will participate in internal library projects to improve customer service, develop new services and promote library use.

Your profile:

• You will have completed an apprenticeship or business school or have a similar qualification.
• You have a high affinity for modern technologies and new developments, preferably in the library and service sector as well as in customer communication.
• You are characterised by communication skills, sociability and a confident manner, and you enjoy dealing with people.
• You are a team player and have the ability to work in a dynamic environment.

Our offer:

With us, you can expect exciting tasks, flexible working hours, a family-friendly working environment, attractive training and development opportunities, a paid lunch break, a meal allowance and much more!

https://www.uibk.ac.at/en/career/additional-benefits/

05.11.2024 stating the code PERS.Abt.-14620.

Contact:

If you have any questions about the tender, please contact:

The University of Innsbruck emphasizes equal opportunities and diversity in its personnel policy.

The University of Innsbruck strives to increase the percentage of women and thus expressly encourages women to apply. This is particularly true for leading positions and scientific job offers. In case of underrepresentation women with the same qualifications will be given priority.

Following Austrian disability legislation, qualified persons are strongly encouraged to apply.