Customer Service Representative (m/f)

Jobbeschreibung

• Provides excellent customer service for Amway Business Owners (ABOs) to support them in building a successful Amway business 
  
• Handles enquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing 
  

• Work in a consultative and supportive manner with ABOs to manage their business needs 
  
• Receives and processes requests and enters and updates data in computer systems 
  
• Receives and responds to enquiries related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, communications 
  
• Resolves customer claims and complaints fairly and effectively in a diplomatic manner to satisfy customer needs 
  
• Contributes to the implementation of our Sales and Marketing Plan and Business Conduct Rules 
  
• Maintains contact management database by entering information 
  
• Uses knowledge management resources to provide complete and correct information 
  
• Directs unresolved requests and enquiries to further support levels and to other departments and affiliates 
  
• Protects personal database and applies all legal requirements in regard to personal data protection 
  
• Generates innovative ideas and solutions to support an environment that embraces continuous improvement to drive customer value. 
  

• Bachelor degree or higher 
• Excellent German skills 
  
• Good English skills (B2) 
  
• Good MS Office skills 
  
• Able to communicates information in a professional tailoring style to the audience 
  
• Strong focus on internal and external customers 
  
• Ability to react positively when faced with new challenges or opportunities 
  
• Respects and values the differences among various cultures, willing to work in an international and multilingual environment 
  
• Enthusiastic approach to team work and solution oriented mindset 
  
• Ready to relocate for at least one year 
  

• Relocation package:4500 PLN gross (approx. 900€ gross) 
  
• Attractive salary in a country with low living costs 
  
• Permanent contract with 3 month trial period 
  
• Support with VISA (if needed) 
  
• Private medical care 
  
• Life insurance with Generali 
  
• Multibenefit: vouchers, cinema tickets, sports, etc. 
  
• Amway products discount- 66% 
  
• Extra money for language courses. 
  

Extra Informationen

Status

Inaktiv

Ausbildungsniveau

Andere

Standort

Zabierzów near Krakow (Poland)

Jobart

Abendjob, Vollzeitstelle

Tätigkeitsbereich

Projektmanagement, Kundenservice

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Ja

Sprachkenntnisse

Deutsch