20 - 38 Stunden pro Woche
Zwischen 1,020€ und 2,040€ pro Monat
Was du machen wirst:
One of our key differentiating factors is the way we assist, support and guide our customers to achieve their goals. To this effect, we are looking to strengthen our Tier 1 technical support team with new analysts to continue providing timely service to our customers.
As a Tier 1 Support Analyst, you will be expected to execute our support processes to help our customers (both in the retail and industrial sectors) in their queries and tasks in an optimal manner.
YOUR TASKS
- Monitoring the support queues for new and incoming tickets
Troubleshooting incoming issues and proposing solutions
- Escalating tickets that need further attention
- Coordinating with other teams regarding issue investigation and solution
- Answering queries related to technical operations, billing and general product use
- Monitoring the entire support execution within given guidelines, and alerting when this is not possible
Was wir bieten:
- Flexible Arbeitszeiten
- Angenehmes Arbeitsumfeld
- On the job training
Was wir erwarten:
- Kein Abschluss erforderlich
- Technical aptitude
- Sense of humour
- Lernbereitschaft
- Teamfähigkeit
- Problemlösung
- Kommunikation
Bewerben
Is this job the perfect fit for you? Then apply now and we will contact you as soon as possible.
Extra Informationen
We are offering 2 positions
- A part time role on a 20 hours per week basis, with a gross salary of €1.020/month, 14 monthly salaries
- A full time role on a 40 hours per week basis, with a gross salary of €2.040/month, 14 monthly salaries and willingness to overpay based on your qualifications
- Diverse, experienced and friendly team which will welcome you, support you and challenge you
- Flexible working hours and work-life balance
- Mix of home office and in-office work
- Training is provided, no previous knowledge is required
- Status
- Inaktiv
- Ausbildungsniveau
- AHS, Andere, BHS/ BMS, Universität/ Hochschule
- Standort
- Wien
- Arbeitsstunden pro Woche
- 20 - 38
- Jobart
- Teilzeitjob, Vollzeitstelle
- Gehaltsangabe
-
Zwischen 1,020€ und 2,040€ pro Monat
- Verantwortlich für
- Technical support (no call center)
- Tätigkeitsbereich
- IT / Software-Entwicklung / Programmierung, Kundenservice
- Führerschein erforderlich?
- Nein
- Auto erforderlich?
- Nein
- Motivationsschreiben erforderlich?
- Nein
- Sprachkenntnisse
- Englisch
