About WebhelpWebhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role:Our IT American brand is widely recognized as the “world’s best search engine”, because it is fast, accurate and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.As a Customer Advisor, you will:Respond to inbound customer requests, document relevant case informationEnsure excellent customer satisfactionAbility to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documentedCollaborate with other technicians to resolve or properly close help ticketsManage an individual ticket queueResponsible to follow the direction of management and provide feedback We are looking for:Proficient German (C2)Fluency in English (B2)Possess excellent writing and verbal communication skills to simplify technical language for non-technical usersDemonstrate patience when communicating and solving issuesTreat all data and personal information with the utmost confidentiality Keep up with the latest IT and tech-related trendsProactive, self-motivated, and a great team player We offer you:Competitive wages (14 monthly payments per year)Meal allowance paid in voucher card (net)Monthly Performance BonusSigning bonusHealth insurance with a dental plan (after 6 months contract)Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility ProgramRelocation package - shared accommodation and flight reimbursement if you come from abroad Life at our company:Work with a diverse environment with people from over 58 nationalitiesBenefit from our modern amenities, many discounts in local businesses, company parties and events and much more!We promote inter-company mobility to work at any of our sites around the worldNew and modern offices in Lisbon, Oriente, Portugal. All submissions will be treated confidentially under the General Data Protection Regulation. Webhelp Portugal is an equal opportunity employer.Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
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