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Customer Success Spec. GP and Loyalty with German

If you are communicative and open-minded person looking for gaining an experience in Customer Service area, we offer you the chance to develop professional skills and became Customer Operations Specialist within General Public and Loyalty team! Our Team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries. We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes. And yes, we can have fun too!

40 Stunden pro Woche

What are you going to do:

As an Customer Operations Specialist you will:

  • Resolve Customer requests received via all mediums (phone, email, chat i.e. Facebook),
  • Be the first point of contact for end user customers,
  • Support social media platforms responding to customers’ queries taken through these channels with an appropriate tone and within the limited characters,
  • Manage the lost/stolen/forgotten cards process,
  • Resolve Loyalty Club complaints of end users.
  • Work with the new digital live chat channels,

What we offer

  • Interesting work and work environment
  • Competitive Salary
  • Diverse and changing range of tasks
  • International Company

What we ask

  • At least Matura
  • Fluent German (minimum C1) and good English level,
  • Bachelor degree preferred,
  • Excellent communication and relationship building skills,
  • Continuous improvement mind-set,
  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities,
  • Good teamwork and collaborative skills,
  • Quick learner,
  • Previous experience in Customer service or operations would be an asset,
  • Experience in Microsoft Office with experience in in using social media platforms including twitter/Facebook.

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

About Us

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Status
Inaktiv
Education Level
Universität/ Hochschule
Location
Wien
Working hours per week
40
Type of Contract
Vollzeitstelle
Responsible for
Customer Success Spec. GP and Loyalty with German
Profession type
Sales / Vertrieb, Rezeption / Front Office / Empfang / Telefonist
Full UK/EU driving license preferred
No
Car Preferred
No
Cover Letter Required
No
Languages
Englisch, Deutsch

Wien | Empfang Jobs | Vertrieb Jobs | Vollzeitstelle | Universität/ Hochschule