E T Temporary (Junior Service Delivery Analyst)

Jobbeschreibung

E T Temporary (Junior Service Delivery Analyst)

Job #:
req39382

Organization:
World Bank

Sector:
Information Technology

Grade:
ET4

Term Duration:
1 year 0 months

Recruitment Type:
Local Recruitment

Location:
Vienna,Austria

Required Language(s):
English

Preferred Language(s):

Closing Date:
11/26/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

At the World Bank, a member of the World Bank Group (WBG), you'll join a diverse, global community working across cultures, disciplines, and borders to address the world's most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd

ITS Vice Presidency Context

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
About the Team

The Digital Workplace TechSolutions team enables staff across the institution to work productively,securely, and seamlessly by delivering integrated digital workplace productsand services. The team partners closely with platform owners, engineering, ITOperations, and business stakeholders to support mobility, hybrid work, anduser-centered technology experiences.

Role Overview
The Junior Service DeliveryAnalyst supports IT service delivery activities that enable reliable access totechnologies and systems. Under close supervision, the selected candidate willfollow established procedures, contribute to maintaining service quality anduser satisfaction, and foster collaboration within and across teams. This is adeveloping professional role where work is routine, requiring the applicationof basic theoretical concepts and techniques, with problems typically solvedthrough standard procedures.

Duties and Accountabilities
• Experience SupportOperations: Provide routine technical support by following establishedprocedures to ensure reliable access to workplace technologies. Log, track, andescalate issues in accordance with defined service management processes.
• Service Improvements andInnovation: Support service improvements by documenting common issues andadhering to standard workflows. Assist with minor service enhancements undersupervision to improve operational efficiency.
• SAFe and Agile Ways ofWorking: Work within Agile and SAFe-aligned ways of working by followingdefined processes and team practices. Complete assigned tasks from work queuesor backlogs and participate in Agile ceremonies under supervision.
• Collaboration andPartnership: Collaborate with team members to support service deliveryactivities. Communicate clearly and escalate issues as required to ensuretimely resolution.
• Team Development: Buildskills through active learning and knowledge sharing. Apply feedback to improveindividual performance and contribute to service consistency across the team.

Selection Criteria

Attention : "Preference willbe given to local talent, that is, applicants that are authorized to work inthe duty station for any employer. Internal applicants may apply per existingguidelines."
• Bachelor's degree with no experience required or equivalent combination of education and experience.
• Advanced proficiency intechnical troubleshooting.
• Skilled in automation androbotics, ITIL frameworks, network/system architecture, change management, andtechnical support.
• Skilled in collaboration,analytical reasoning, technology quotient, and persuasive communication.
• Awareness of Agilemethodologies, AI concepts, digital fluency, and continuous improvementpractices.
• Awareness of issueresolution/escalation, versatility, and accountability principles.
• Demonstrated ability towork effectively under supervision and apply feedback constructively.

Preferred certifications:ITIL Foundation; SAFe Agilist (SA) or SAFe Practitioner (SP); CompTIA A+.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results..

World Bank Group Core Competencies

As per WBG policy, an Extended Term (ET) appointment is subject to a lifetime maximum of three (3) years. Former and current ET staff who have completed or are in the process of completing their third-year ET appointment are not eligible for future ET appointments.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.

Extra Informationen

Status

Offen

Ausbildungsniveau

Andere

Standort

Vienna

Jobart

Vollzeitstelle

Veröffentlicht am

14-11-2026

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein