IT End User Support

Jobbeschreibung

Type Scheduled visit (weekly 3 days visit)

Hours 8 hours per Day.

Skills

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a ( Scheduled Visit |On-site) "IT End User Support" in Switzerland.

Responsibilities

• Technical Support: Provide prompt IT support to VIP and executive users, troubleshoot hardware and software issues on desktops, laptops, and mobile devices, resolve network connectivity and printer problems, and conduct daily morning checks to ensure all meeting rooms are fully functional.
• Incident Management: Log, prioritize, and resolve service requests through the IT service management system, and escalate complex issues to the appropriate team or vendor when necessary.
• IT Asset Management: Procure and dispose of IT devices following audit policies, configure new hardware and software, manage video conferencing equipment, and ensure security compliance (such as patching).
• Proactive Support & Communication: Provide one-on-one user training and assist with new employee onboarding, proactively monitor VIP user systems, and maintain regular communication regarding resolution progress.
• Documentation & Compliance: Maintain accurate documentation of all support activities, generate performance reports, and strictly adhere to company IT policies, security standards, ITSM standards, and the Corporate QHSE Manual.

Requirements

• A minimum of 5 years of experience in IT support, with at least 2 years supporting executive or VIP users.
• Proficiency in Windows and Mac operating systems; strong knowledge of Microsoft Office Suite, business applications, and video conferencing tools; and familiarity with network troubleshooting and mobile device management.
• ITIL, CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certifications are considered a plus.
• Excellent communication, interpersonal, and analytical skills; the ability to work in a dynamic and multi-cultural environment; and fluent command of both oral and written English and German

Extra Informationen

Status

Offen

Ausbildungsniveau

Andere

Standort

Lavamünd

Jobart

Ferienjob

Gehaltsangabe

68,863€ pro Monat

Veröffentlicht am

01-10-2026

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein

Sprachkenntnisse

Deutsch