The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
Department description:
The Training Department is linked to the Operational Excellence team and part of OC/2 (Business Support and Business Development).
With 9 Trainers, 3 Training Consultants, a Planning and Reporting Specialist and a Training Manager, the team provides operational training solutions for OC/1 in the field of systems, processes, products, quality and communication.
Job description:
As a Trainer you will be involved in co-creating and delivering above mentioned training solutions to our internal customers in OC/1. You will be constantly interacting with employees from different hierarchical layers within (and sometimes outside of) the CAC. You will be part of an international team, working for different target groups, with a focus on supporting the DACH market with training solutions.
Requirements:
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