Was du machen wirst:
Within Retail Service Customer Solutions is the point of contact for
delivering worldwide support to internal and external entities on customer
enquiries and complaints. The supported entities consist of the Mercedes-Benz
retail organizations, local headquarters, internal and external customers.
Furthermore, the agent’s role is to liaise with external suppliers for
resolving existing issues. Escalations are dealt with internally or delegation
to Daimler’s Aftersales and Sales division.
- Accept and
resolve incoming support requests, incidents and problems in the required
languages according to pre-defined processes and job aids
-
Appropriate
usage of available resources and documentation of business related activities
in relevant system
- Identify,
escalate or resolve complex issues when necessary
- Proactively and
continuously monitor workload to ensure timely investigation and response to
support requests
- Proactively
identify, analyze and resolve or escalate problems and situations applying personal
expertise and accrued knowledge
- Is able to
provide feedback with proposed solutions to business partners influencing
product/system specification and policy
- Is able to steer
process change requirements to business partners
- Ensure quality
improvements within supported services
- Uses
out-of-the-box thinking to develop alternative solutions when established
processes are not sufficient
- Proactively
steers analytical reasoning and problem solution amongst colleagues
- Recognizes when
issues or problems pop up more than once and takes appropriate action after
accurate analysis
- Participate in
the setup and the further development of Customer Solutions business
Was wir bieten:
- Full-time
position 40 hours per week between Mondays to Friday, dayshift
-
Lucrative
relocation package. If applicable, you will also be reimbursed for first
arrival, housing fee, and moving costs
- 200 vacation
hours (based on full time employment) Holiday allowance: 8% of annual salary
- Competitive performance based salary growth
- Result-oriented bonuses
- Employee Car
Program: discount on new or used Daimler brand cars
- Collective
health insurance at discounted rates
- Pension plan
- Transportation
plan: free bike every 3 years or; free public transport or; contribution to
fuel costs
- A “tailor made”
individual development plan
Was wir erwarten:
- Excellent communication skills (B2B)
- Good English language skills andan additional language ( preferred near native German) , both verbal and in writing
- Expert skills in customer support and problem solving
- Affinity with IT - Computer literate (MS Windows Office)
- Expert affinity with the car trade and technology
- Mechanical background required (preferred workshop experience )
- Advanced knowledge of Daimler products and their parts is an advantage
- Advanced knowledge of interactions between tools and support systems
- Capable of handling expert tasks in combination with regular workload without detriment to own stress level
- Expert knowledge, training and experience to come to root cause in problem solving
- Act as a “brand ambassador”
- Support strategic direction even if in conflict with own view
- Extended knowledge of Daimler system like EPC, WIS, etc. is an asset
Bewerben
Good to know!
Mercedes-Benz offers a 'relocation package' for candidates who live too far from Maastricht to travel each day, but are willing to relocate for their professional career. Also, this company offers a wide variety of benefits for their employees.
If you would like to apply for this job, click on the 'Jetzt Bewerben' button at the top of the page. Please add your motivation letter for this job in German and upload your resume in English. You can also call us at 0800 180 16 59 for more information. We look forward to hear from you!
Extra Informationen
- Status
- Inaktiv
- Ausbildungsniveau
- Andere, Universität/ Hochschule
- Standort
- Bundesweit
- Jobart
- Karrierestarter, Vollzeitstelle (mit Erfahrung), Vollzeitstelle
- Tätigkeitsbereich
- Reparatur / Instandhaltung / Montage, Kundenservice
- Führerschein erforderlich?
- Nein
- Auto erforderlich?
- Nein
- Motivationsschreiben erforderlich?
- Ja
- Sprachkenntnisse
- Englisch, Deutsch
Bundesweit | Instandhaltung Jobs | Kundenservice Jobs | Call-Center Mitarbeiter Jobs | Karrierestarter | Vollzeitstelle (mit Erfahrung) | Vollzeitstelle | Andere | Universität/ Hochschule