Was du machen wirst:
As part of Retail Service, XENTRY Support is the first point of contact for
delivering worldwide assistance to the retailer network and external entities
(e.g. independent workshops) using applications, diagnostic equipment and
software supplied by Daimler’s aftersales division, Global Service and Parts
(GSP/O).
Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are
- Handle incoming
work (phone, email, tickets) from B2B customers and respond to the queries in a
timely and professional manner
-
Analyze and
investigate issues making use of acquired knowledge and available tools
- Provide
information and assistance with regards to XENTRY Hardware and Software
- Accurately
document work related activities in the relevant ticketing system according to
established policies and procedures
- If necessary,
coordinate with internal stakeholders to resolve complex enquiries and
complaints about supported products
- Ensure all areas
of personal responsibility are handled promptly, accurately, and with
outstanding customer service
- Whether
required, perform other duties and responsibilities as assigned.
Was wir bieten:
We offer you a job in a multicultural, young and informal international
working environment with interesting conditions, both primary and secondary:
- Lucrative
relocation package. If applicable, you will also be reimbursed for first
arrival, housing fee, and moving costs
-
200 vacation
hours (based on full time employment)
- Holiday allowance: 8% of annual salary
- Competitive performance based salary growth
- Result-oriented bonuses
-
Employee Car
Program: discount on new or used Daimler brand cars
- Collective
health insurance at discounted rates
- Pension plan
- Transportation
plan: free bike every 3 years or; free public transport or; contribution to
fuel costs
- A “tailor made”
individual development plan
Was wir erwarten:
- Be a Brand Ambassador
- Highly perceptive,
customer focused and is able to understand and manage expectations
- Native German and fluent English speaker with good
communication (B2B) skills both written and verbal
- Good understanding of and
strong affinity with Computers
- Basic knowledge of
automotive technology is an advantage
- Superior
analytical skills, fexibility and pro-activeness
- Ability to work in a team
Bewerben
Bist du perfekt für diesen Job geeignet? Klicke auf den Button "Jetzt bewerben" und wir melden uns so schnell wie möglich bei dir.
Extra Informationen
- Status
- Inaktiv
- Ausbildungsniveau
- Andere, Universität/ Hochschule
- Standort
- Bundesweit
- Jobart
- Karrierestarter, Vollzeitstelle (mit Erfahrung), Vollzeitstelle
- Tätigkeitsbereich
- Projektmanagement, Kundenservice
- Führerschein erforderlich?
- Nein
- Auto erforderlich?
- Nein
- Motivationsschreiben erforderlich?
- Ja
- Sprachkenntnisse
- Deutsch
Bundesweit | Kundenservice Jobs | Projektmanagement Jobs | Call-Center Mitarbeiter Jobs | Karrierestarter | Vollzeitstelle (mit Erfahrung) | Vollzeitstelle | Andere | Universität/ Hochschule