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XENTRY Support User Helpdesk - Mercedes Benz, Relocation nach Maastricht,NL

Wien | Projektmanagement Stellenangebote | Kundenservice Stellenangebote | Call-Center Mitarbeiter | Karrierestarter | Vollzeitstelle (mit Erfahrung) | Vollzeitstelle | Andere | Universität/ Hochschule

The Mercedes-Benz Customer Assistance Center Maastricht N.V. (CAC) is a central point of contact, caring for the needs current and prospective customers of the Mercedes-Benz and smart brands. More than 40 different nationalities add diversity and enrich an organization aiming to provide the best service and premium solutions for our end-customers, retail and business partners. Employees act as brand representatives ensuring that external and internal customers receive personal assistance in their own language at a consistently high level.


As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are

  • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
  • Analyze and investigate issues making use of acquired knowledge and available tools
  • Provide information and assistance with regards to XENTRY Hardware and Software
  • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
  • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
  • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service
  • Whether required, perform other duties and responsibilities as assigned.

Was wir bieten:

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
  • 200 vacation hours (based on full time employment)
  • Holiday allowance: 8% of annual salary
  • Competitive performance based salary growth
  • Result-oriented bonuses
  • Employee Car Program: discount on new or used Daimler brand cars
  • Collective health insurance at discounted rates
  • Pension plan
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • A “tailor made” individual development plan

Was wir erwarten:

  • Be a Brand Ambassador
  • Highly perceptive, customer focused and is able to understand and manage expectations
  • Native German and fluent English speaker with good communication (B2B) skills both written and verbal
  • Good understanding of and strong affinity with Computers
  • Basic knowledge of automotive technology is an advantage
  • Superior analytical skills, fexibility and pro-activeness
  • Ability to work in a team

Mehr Informationen

Andere, Universität/ Hochschule
Karrierestarter, Vollzeitstelle (mit Erfahrung), Vollzeitstelle
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Projektmanagement, Kundenservice
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XENTRY Support User Helpdesk - Mercedes Benz, Relocation nach Maastricht,NL

The Mercedes-Benz Customer Assistance Center Maastricht N.V. (CAC) is a central point of contact, caring for the needs current and prospective cust...

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