Description
We are now looking for German speakers to join the IT Support team for our client in Malaga!Are you passionate about providing prime service to your colleagues in a fast-moving fashion environment, where no two days are the same and the demand for quick high-quality service is high?Then this is your chance to be part of the exciting journey in developing the global Frontline Support Services department into a true service organization that provides service excellence to colleagues across the world. Your Personality As a person, you thrive in a dynamic and ever-changing environment where no two days are ever the same. You will communicate with many different users across cultures, so it is essential that you have excellent communication skills and are able to meet the users at their level of competence. In addition, you must be able to show understanding and empathy for the users’ situation and guide them through a solution, while setting clear expectations for the user in the process. You see challenges rather than problems and gain energy by talking to users and helping them solve their issues.Let us help you grow! The Department The department has around 60 employees, so we put a lot of energy into generating a great sense of team spirit alongside a high degree of ownership and dedication to providing service excellence to our customers. Therefore, it is important to us that you are a natural team player looking for the chance to contribute with your service minded, positive and proactive attitude. We take pride in training our new colleagues intensively. We offer a thorough onboarding program to ensure, that both you and your colleagues are happy from day one. You start out with a buddy, who will assist you getting ready and prepared for your new role.Joining our client, you will experience a dynamic work environment with a positive and informal atmosphere.Your Responsibilities You will have a key position in providing IT support their more than 2000 fashion stores in Europe. We are responsible for solving incidents and service requests to ensure that our colleagues can focus on their responsibilities. - Provide remote support to the retail store systems and applications- Ensure that all registration is done according to guidelines (ITIL)- Drive user behavior to increase self-service- Provide advice and guidance on applications and systems- Participate in the continued optimization of the global IT Service Desk- Act as users’ advocates in IT and follow through on tickets.
Requirements
Your Qualifications - Experience with POS systems would be an advantage- Basic grasp in troubleshooting hardware and software products- Understanding network concepts- Good analytical and problem-solving skills- Outstanding interpersonal skills and great team player- Strong communication skills- Must be able to accommodate a flexible work schedule/some weekend- Fluent in written and spoken English- Fluent in written and spoken German- Affinity and flair for IT / technical solutions
Offer
Your Benefits - Private health insurance after 6 months. - 25 vacation days + 10 National Holidays that are added to your vacation allowance- €120 voucher to spend on clothes from our brands- Opportunity to buy clothes from our brands every season at more than 50% discount- Cantina service in the office. Bestseller pays 70% of the monthly price- Regular social events and team building activities- Possibility to work 2 days a week from home About Multilingual Jobs WorldwideMultilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
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